Refund Policy

  • Customer satisfaction is our priority, and we strive to ensure every purchase meets your expectations.
  • Custom-made, personalized, and bespoke jewellery orders are non-refundable once production has begun.
  • Refunds are only applicable for eligible non-custom products returned in their original, unused condition with all original packaging and certificates.
  • Return requests must be initiated within the specified return period after delivery.
  • Items showing signs of wear, damage, alteration, or misuse are not eligible for refunds.
  • Natural variations in gemstones, pearls, and handcrafted jewellery are not considered manufacturing defects.
  • Refunds will not be issued for products damaged due to improper handling, accidents, or normal wear and tear.
  • If an item arrives damaged or incorrect, please notify us within 48 hours of delivery with clear photographs for review.
  • Once the returned item is received and inspected, eligible refunds will be processed to the original payment method.
  • Shipping charges, gift packaging charges, taxes, and customs duties (if applicable) are non-refundable unless the return is due to our error.
  • Refund processing times may vary depending on your payment provider or financial institution.
  • Orders that have already been shipped cannot be cancelled and must follow the return eligibility process.
  • Azalia Fine Jewellery reserves the right to refuse a refund if the returned item does not meet our return conditions.
  • For any refund or return-related queries, customers may contact our support team for assistance.